Merlin Connect
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  • English

Retailer Formula

Are you a machinery manufacturer or retailer?

Are you a machinery manufacturer or retailer?

Now you can give your customers a complete machinery + software package.
Find out what Merlin Connect can do for you!

Now you can give your customers a complete machinery + software package.
Find out what Merlin Connect can do for you!

Contact us
Merlin Connect
  • Italiano
  • English

Retailer Formula

Are you a machinery manufacturer or retailer?

Now you can give your customers a complete machinery + software package. Find out what Merlin Connect can do for you!

Contact us

Merlin Connect software interconnects a company’s machinery for its Industry 4.0 projects.

Offer your customers an additional service: a complete machinery + software package for 4.0 interconnection. In this way, you can provide an ‘all-inclusive’ formula and increase the value of your offering.

In addition, Merlin Connect has a special interface for manufacturers and retailers that lets you view useful data on machines that have been sold and interconnected. This handy tool helps you monitor anomalies, errors or malfunctions. It can also be used as a diagnostic and preventive maintenance tool to ensure your customers’ machines always work properly.

Merlin Connect software interconnects a company’s machinery for its Industry 4.0 projects.

Offer your customers an additional service: a complete machinery + software package for 4.0 interconnection. In this way, you can provide an ‘all-inclusive’ formula and increase the value of your offering.

In addition, Merlin Connect has a special interface for manufacturers and retailers that lets you view useful data on machines that have been sold and interconnected. This handy tool helps you monitor anomalies, errors or malfunctions. It can also be used as a diagnostic and preventive maintenance tool to ensure your customers’ machines always work properly.

Merlin Connect software interconnects a company’s machinery for its Industry 4.0 projects.

Offer your customers an additional service: a complete machinery + software package for 4.0 interconnection. In this way, you can provide an ‘all-inclusive’ formula and increase the value of your offering.

In addition, Merlin Connect has a special interface for manufacturers and retailers that lets you view useful data on machines that have been sold and interconnected. This handy tool helps you monitor anomalies, errors or malfunctions. It can also be used as a diagnostic and preventive maintenance tool to ensure your customers’ machines always work properly.

.INTERFACE FUNCTIONS

List of machinery

The Merlin Connect interface lets you view all the machines you have sold, installed or interconnected at your customers’ premises, together with their operating data. Similarly, if the machine is associated with a partner supplier, customers can easily find all the manufacturer/retailer’s contact details through the control panel.

Reporting anomalies

The platform shows suppliers all the alerts issued by associated machinery. Whether they are errors (fatal or not), malfunctions or failures, Merlin Connect will report them on the interface* so the manufacturer/retailer can investigate the problem and provide assistance to the customer

*Alerts can also be sent to suppliers via smartphone notifications (in development)

Data analysis

By gathering the information from the machines, a history can be built up of all the alerts received. This can be consulted using special filters and graphs. In this way, the software can also be used to analyse the behaviour of machines over time, their most frequent errors, what aspects could be improved, etc.

Diagnostics and preventive maintenance

Merlin Connect can also be used post-sales as an effective cross-selling and upselling tool. Machine operation data can be used to plan inspections and maintenance activities, to propose additional services or to schedule replacement of worn components.

.FAQs

The licence for retailers and manufacturers is provided free of charge. It becomes effective when Merlin Connect is activated by the end customer.

You just need to indicate the machine protocol and its operating parameters. 

No, by default the retailer option only allows you to view data. This feature is available to end customers who purchase and interconnect their machinery.

In order for manufacturers or retailers to view the data of installed machines, end customers must give special permission.

Yes, as partner of a specific office we can help your clients supporting them in writing up all the requested documents. 

.CONTACT US

Call us: +39 0437 1944 344

Write us: info@merlinconnect.it

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